Returns, Exchange & Refund Policy*

Since our jewellery is handmade and often customized, please read this carefully.

*1. Eligible for Return/Exchange*

- *Damaged or Wrong Item*: Notify us within *24 hours* of delivery with unboxing video + photos. We’ll replace it free or refund

- *Manufacturing Defect*: Report within *3 days* of delivery

*2. Not Eligible*

- Change of mind, size/fit issues for non-custom items

- Tarnish due to wear, water, perfume, or improper care

- Customized/personalized orders — these are made just for you and cannot be returned

*3. How to Request*

Email/WhatsApp us at [your number] with: Order ID, photos, and unboxing video.

Once approved, we’ll share the return address. Return shipping for defective items is on us.

*4. Refunds*

- Refunds processed within *[5-7 business days] * to original payment method after we receive the item

- Exchange: We’ll ship the replacement within [3-5 business days]